Which of the following is an effective strategy for Duty Managers during peak service times?

Scheduling regular breaks for all staff throughout the shift is an effective strategy for Duty Managers during peak service times because it helps to maintain employee morale and productivity. Ensuring that staff receive adequate rest allows them to recover from the physical and mental demands of busy times, reducing the likelihood of fatigue and burnout. Breaks also enable employees to manage stress better, leading to improved focus and performance when they return to service.

Additionally, a well-rested team can provide better customer service, which is essential during peak hours when customer satisfaction is crucial. This strategy contributes to a more efficient workflow by preventing the slowdown that may occur if staff become overwhelmed without breaks. Overall, the implementation of regular staff breaks demonstrates a commitment to employee well-being, which can enhance productivity and the overall service experience for customers.