Which of the following is an effective way for a Duty Manager to motivate staff?

Offering incentives and recognition is an effective way for a Duty Manager to motivate staff because it fosters a positive work environment and encourages employees to perform at their best. When staff members feel valued and appreciated for their contributions, they are more likely to be engaged and committed to their roles. This approach not only boosts morale but also encourages a sense of teamwork and collaboration, as employees are motivated to support one another to achieve shared goals. Recognition can come in various forms, such as verbal praise, awards, or even simple gestures like a thank-you note, all of which create a culture of appreciation.

In contrast, implementing strict punishments can create a fear-based environment that may lead to low morale, high turnover, and disengagement. Limiting communication among team members undermines collaboration and can result in misunderstandings and a lack of cohesion within the team. Overloading staff with responsibilities can lead to burnout and decreased productivity, as employees may feel overwhelmed and unable to meet expectations. Therefore, the approach of offering incentives and recognition stands out as a constructive method for enhancing motivation and fostering a thriving workplace culture.