Which document often guides a Duty Manager's decision-making protocols?

The Standard Operating Procedures (SOP) manual is a critical document for guiding a Duty Manager's decision-making protocols. SOPs provide detailed instructions on how to handle various situations that may arise in the workplace. They outline the processes and guidelines that staff must follow to maintain consistency and ensure operational efficiency.

By adhering to these procedures, a Duty Manager can make informed decisions that align with the organization's expectations and regulatory requirements. This helps ensure that actions taken are standard, thus minimizing errors and providing clear direction during challenging circumstances. The SOP manual serves as a reference point that reinforces accountability, safety, and quality of service.

While other documents, like the employee handbook, monthly report, or company mission statement, serve important roles, they do not provide the same level of specific procedural guidance that is necessary for immediate on-the-job decision-making. The employee handbook primarily outlines rights and responsibilities, the monthly report reviews past performance, and the company mission statement describes the organization's overall goals and values but does not offer detailed instructions for day-to-day operations.