What type of feedback should Duty Managers actively find out during an inspection?

Duty Managers should actively seek out guest experiences during an inspection because this feedback provides crucial insights into how well the establishment is meeting customer expectations. Understanding guest experiences allows managers to identify strengths and weaknesses in service delivery, cleanliness, and overall satisfaction. By actively gathering this feedback, Duty Managers can implement improvements that enhance the guest experience, which is vital for retention and positive word-of-mouth.

Focusing on guest experiences can lead to actionable insights that directly influence the quality of service, helping to build a loyal customer base and ensure a competitive edge in the hospitality industry. Gathering this kind of feedback also fosters a culture of responsiveness and continuous improvement within the staff, as it encourages proactive management of service quality based on real customer input.