What should Duty Managers be prepared for during inspections?

Duty Managers should be prepared for questions from inspectors during inspections as this is a critical aspect of their role. Inspections are often conducted to evaluate compliance with regulations, standards, and policies related to operations, safety, and customer service. Inspectors may ask a variety of questions concerning procedures, safety protocols, staff training, and incident handling, among other topics. The Duty Manager's ability to respond confidently and accurately helps demonstrate their knowledge and competency, which is essential for maintaining operational integrity and fulfilling compliance requirements. Being prepared for this interaction also reflects the establishment's commitment to quality and safety standards.