What should a Duty Manager do if there is a natural disaster?

In the event of a natural disaster, the priority for a Duty Manager is to ensure the safety of both staff and guests. Evacuating individuals if necessary is a crucial responsibility, as it directly addresses the immediate danger presented by the disaster. This action not only protects lives but also helps in maintaining order and reducing panic within the establishment.

In addition, a Duty Manager should be prepared to assess the situation appropriately and follow established emergency protocols, which may include coordinating with local authorities and emergency services. By taking proactive measures such as evacuation, the Duty Manager can mitigate the risks associated with the disaster and ensure that everyone is accounted for and safe.

While waiting for instructions from corporate might be relevant in some contexts, it does not take precedence over immediate safety concerns. Ignoring the situation or closing the establishment indefinitely could lead to severe consequences, including loss of life or unmanageable chaos, which undermines the Duty Manager's role in crisis management. Therefore, prioritizing evacuation when necessary is the most responsible course of action during a natural disaster.