What role does training and development play in a Duty Manager's responsibilities?

Training and development are crucial elements in a Duty Manager's responsibilities because they ensure that staff members possess the necessary skills to perform their duties effectively and provide high-quality service. This focus on developing staff helps build a more competent team that is not only proficient in their specific roles but also demonstrates a service-oriented mindset, which is essential in hospitality and management settings.

By investing in training and development, Duty Managers can foster a positive work environment where employees feel supported and empowered. This, in turn, enhances overall operational efficiency and customer satisfaction, as well-trained staff are better equipped to handle challenges and meet guest expectations. Emphasizing the growth of skills and service orientation directly contributes to the success of the organization, making it a key responsibility for Duty Managers.