What is the role of a Duty Manager in conflict resolution?

The role of a Duty Manager in conflict resolution primarily involves mediating and finding an amicable solution. This means they are responsible for navigating disputes between staff, customers, or management effectively. The Duty Manager utilizes effective communication skills, emotional intelligence, and negotiation techniques to facilitate a resolution that satisfies all parties involved. By working towards a mutually beneficial outcome, they help to maintain a positive work environment and ensure that operations continue smoothly without further escalation.

Mediation also allows the Duty Manager to show leadership and reinforce a culture of collaboration and respect within the team. This approach not only addresses the immediate conflict but also fosters a sense of trust and cooperation among staff and patrons, which is vital in a service-oriented industry.