What is one of the primary priorities of a duty manager?

One of the primary priorities of a duty manager is to ensure compliance with all legal requirements. This responsibility is crucial as it directly affects the legal operation of the establishment. Duty managers must be aware of various laws and regulations pertaining to health and safety, alcohol licensing, fire safety, food hygiene, and employment law. By ensuring compliance, they protect both the business and its patrons from potential legal issues that could arise from non-compliance.

While promoting entertainment, maximizing alcohol sales, and managing staff schedules are important tasks, they are secondary in nature when compared to the fundamental need for legal compliance. Non-compliance can lead to serious repercussions, including fines, lawsuits, or even the closure of the establishment. Therefore, ensuring that all operations align with the legal framework is paramount for the overall success and sustainability of any business in the hospitality sector.