What is a primary focus for Duty Managers while interacting with guests?

Fostering engagement and addressing concerns is a fundamental responsibility of Duty Managers when interacting with guests. This role involves more than merely processing transactions; it is about building relationships and creating a positive atmosphere for guests. By engaging with them, a Duty Manager can assess their needs, provide personalized assistance, and resolve any issues that may arise. This approach not only enhances guest satisfaction but also encourages loyalty and repeat business.

Interactions that promote engagement allow Duty Managers to gather valuable feedback, which can inform future services and improvements. Addressing concerns directly contributes to a guest's overall experience, ensuring that they feel valued and heard. This proactive approach is essential for maintaining high service standards in any establishment, as it directly impacts guests' perception and enjoyment of their visit.