What is a key quality that a Duty Manager should possess?

A key quality that a Duty Manager should possess is crisis management skills because this role often involves responding to unexpected situations effectively and efficiently. Duty Managers are responsible for maintaining the smooth operation of their establishment, and crises can arise in various forms, such as customer complaints, emergencies, or operational disruptions.

Having strong crisis management skills enables a Duty Manager to assess situations quickly, make informed decisions, and lead a team through challenging circumstances. These skills are critical for ensuring safety, maintaining service levels, and preserving the reputation of the establishment during difficult times. This ability to navigate crises not only mitigates potential harm but also builds trust and confidence among staff and customers.

In contrast, qualities such as independence might be beneficial, but they do not directly address the challenges faced by a Duty Manager during a crisis. A lack of interest in staff welfare and inexperience are detrimental traits that would hinder a Duty Manager's effectiveness, as personnel management and a degree of experience are vital for successful operations.