What is a common responsibility of Duty Managers in crisis situations?

Taking charge of the situation and implementing a response plan is a fundamental responsibility of Duty Managers during crisis situations. This role requires effective leadership to assess the situation quickly, determine the necessary actions, and mobilize resources to manage the crisis effectively. Duty Managers are expected to remain calm and ensure that appropriate measures are enacted to resolve the issue while minimizing disruption and maintaining safety for both staff and guests.

In crisis scenarios, a proactive approach is crucial; thus, shifting the responsibility to senior management or ignoring the issues would not effectively mitigate the crisis. Equally, while communication is important, focusing solely on communicating with guests without taking charge of the situation would not address the underlying problem. Therefore, the ability to lead the response is essential for Duty Managers to effectively navigate through crises.