How can a Duty Manager foster a culture of accountability?

A Duty Manager can foster a culture of accountability primarily by setting clear expectations and reinforcing responsibility. This approach establishes a framework in which staff members understand what is required of them and the standards they need to meet. When expectations are explicitly communicated, employees are more likely to take ownership of their tasks and responsibilities. Furthermore, regular reinforcement of these expectations promotes a sense of accountability, as team members become aware of the consequences of their actions and understand their individual roles in achieving the organization's goals.

In contrast, options such as regularly changing staff roles, minimizing feedback, or allowing staff to work independently without guidelines would likely disrupt the development of accountability. Frequent role changes can confuse employees about their responsibilities, minimizing feedback does not support growth or improvement, and unstructured independence can lead to a lack of direction and personal accountability.